Shipping policy
CHRISTMAS SHIPPING
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PRE-PAID DUTIES & TAXES
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We're exited to announce, as of January 2023, we now offer our international customers pre-paid taxes and duties at the checkout. We're been working really hard to offer this service to our global community, and it's finally ready! Please note, we have stockists in over 10 countries around the world. Feel free to view our Stockist Page here to find a local boutique near you, and an opportunity to visit our products in person.
DELIVERY ESTIMATES
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TIP: Scroll right to view more columns if you're on Mobile
Country | Standard | Express |
Australia |
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United States |
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2 days |
United Kingdom |
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Canada |
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Europe |
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Japan |
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China |
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South America |
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3 - 10 days |
Eastern Europe |
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3 - 10 days |
ROW |
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3 - 10 days |
CARBON NEUTRAL DELIVERY
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You can neutralise your shipping emissions and carbon footprint when you add "Green Package Protection" at checkout. By simply adding Green Package Protection - you’re automatically taking instant climate action – no donation required, and we'll take care of the rest!
"Beginning with this project, we've committed to neutralising 100,000 tonnes of carbon. That's equivalent to planting and protecting 1.65M trees. We want to lead the charge toward a net-zero emissions ecommerce experience by equipping Merchants with the tools they need and encouraging customers to offset their carbon footprints" - Route
Explore how carbon neutral shipping works, what current projects are being supported and more route.com/sustainability
SHIPPING POLICIES:
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Important: We always aim to dispatch orders within 24-72 hours (1-3 business days), we may need extra time during busy periods and peek holiday seasons. Any orders containing a 'Preorder Item' will ship together as per the date specified on the item's product page. Orders that may have issues such as missing address or contact information may require addition time to resolve.
Worldwide Shipping: International Parcels can take anywhere between 5 and 30 business days to arrive depending on the selected shipping service (standard/express) and location (country, and whether it is metro or rural). All items are shipped with tracking. Our delivery transit time are estimates in business days, and do not include our 1-3 day processing time we need to prepare and ship your orders.
Taxes & Duties: We're excited to announce as of January 2023 our International customers can now pre-pay taxes & duties at the checkout. (Please note this excludes countries: Azerbaijan, Belarus, Iran, Kazakhstan, North Korea, Russia, Syria, Turkey, Ukraine)
For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly. If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.
Shipping Address: Please enter your shipping address and contact number correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.
Responsibility: Once items have been shipped, they become the property and responsibility of the purchaser for this reason we strongly recommend purchasing shipping protection. Please ensure you enter your shipping address and contact number correctly, as store credits/replacements will not be given to failed deliveries due to incorrect/incomplete shipping addresses or contact details entered by the customer.
Cancellation: Once you have placed your order, cancelling your order is at the sole discretion of ST SOLEIL. After your order has been processed for shipping however, we cannot offer cancellations.
ROUTE PACKAGE PROTECTION • SHIPPING INSURANCE
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A guide to Route Protection |
Route Protection Policies |
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Stuck In Transit (Lost)
Insurance does not cover delayed packages for whatever reason. Carriers update their websites with expected delays due to inclement weather or other barriers to expected delivery.
- Domestic: Issues can be approved no earlier than 7 days, no later than 30 days from the last update, and no later than 60 days from the order date.
- International: Issues can be approved no earlier than 20 days, no later than 30 days from the last update, and no later than 60 days from the order date.
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Damaged
Damaged item claims must include photos of the package and item (required), and the issue must be submitted no later than 15 days from when the package was marked delivered. -
Marked As Delivered (Stolen)
Issues can be approved no earlier than 5 days and no later than 15 days from when the package was marked delivered. Orders over $100 USD require a police report.
Handy Route Protection Links: |
- Read More About Route Package Protection Policies HERE
- Other Helpful resources: Route Protection Customer FAQ, Resolve An Issue
Last Updated August 18, 2022