Back to FAQ's

 

Q. What is your Returns & Exchange policy?
You can find our full Returns & Exchange Policy here , which is also located on the lower footer of our website.

We want you to be completely satisfied with your purchase. If you change your mind for any reason, you are welcome to return your purchase for a store credit, subject to certain conditions.

We have just introduced our new Exchange / Returns Portal, you can now easily submit your return and print return labels (where applicable) with a few easy steps. Get started here.

ⓘ View our Returns & Exchange Policy
here

Q. What happens if I change my mind about my order?
We understand things happen. You're welcome to return your item(s) for a store credit or exchange your item(s). You will need to contact 
our studio here or self-serve via our Exchange / Returns Portal within 5 days of delivery.

ⓘ View our Returns & Exchange Policy here

Q. What if my order arrives faulty or damaged?
In most cases we will happily replace a damaged item or re-ship you an item if you received something incorrectly or damaged upon arrival. Please contact our studio here or 
self-serve via our Exchange / Returns Portal, as soon as possible should this happen.

ⓘ View our Returns & Exchange Policy here

Q. What about return or exchange shipping costs?

You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as it is the customers responsibility to ensure its safe return.

If your item is damaged or incorrect, we will happily cover the return shipping costs.

ⓘ View our Returns & Exchange Policy here

Still have a question we haven't answered? Reach out to our studio here