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Returns

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{ RETURNS & EXCHANGE POLICY }
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return, subject to the following conditions:

• Your original Order Number must be provided as proof of purchase.
• The item(s) must be in original condition and packaging, with tags or packaging bands attached and intact. 
• Health and hygiene laws in Australia restrict the return of swimwear and jewellery pieces.
• Sale items are non-refundable.
• Custom order items are non-refundable.
• Contact us within 2 business days of your delivery.
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Please note that return shipping costs are at the expense of the customer, but ST SOLEIL will not charge any additional fees for product returns.

{FAQ} How do I return my order?
Send us an email within 2 business days of receiving your order to hello@stsoleil.com with your name and order number, or simply reply to your original order confirmation email from us. Please note, you will need to have your return approved before sending any items back to us (returns without prior approval cannot be accepted).
Once approved, send the item(s) back to us with a copy of your approval email, or a clear reference to your order number.
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{FAQ} I purchased the incorrect item or size, can I exchange it?
You are more than welcome to return your item if you would like a different item, size or style. We suggest to purchase the item you need as soon as possible to secure the inventory and avoid the disappointment of missing out on the desired item. You can then email us with a return request for a full refund for your initial purchase. **Please note we do no refund original shipping costs. If your item was shipped with COMPLIMENTARY STANDARD SHIPPING, we will retain $10AUD per item to cover some of the shipping cost incurred to us.**

{FAQ} What if my order arrives faulty or damaged?
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@stsoleil.com for further review. We include insurance with all our customer shipments, so if damage has been incurred during transit we will process a claim on your behalf (this is usually a small discount from 20-30%). For any heavily damaged stock, we usually replace the item immediately. Please note this is assessed on a case by case basis.

We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options depending on the fault.

{FAQ} What if I receive an incorrect item?
We apologise if an item you have received is not what you ordered. Please email hello@stsoleil.com within 2 days of receiving the incorrect item, and we will rectify this for you. Please do not open or use your incorrect item, as this may void the exchange.

{FAQ} Can I exchange an item?
Due to the limited nature of our pieces, we do not offer exchanges. If you would like a different style, size or item, we recommend purchasing the new item and following the returns process for a refund.

{FAQ} What about return shipping costs?
You will be required to pay for your own shipping costs if you decide to return your order. Shipping costs are non-refundable. We recommend using a trackable shipping service, as ST SOLEIL takes no responsibility in tracking your return.

{FAQ} How will I be refunded?
Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please note: If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at hello@stsoleil.com

{WARRANTY}
Every ST SOLEIL piece comes with a limited warranty as per your rights under Australian Consumer Law, covering all manufacturing faults.

Please note that your items can also be damaged by wear and tear (especially if the care instructions are not adhered to). Damage caused by wear and tear is not covered under warranty and a repair fee will be incurred if your piece is deemed that this is the case.