WORLD WIDE FLAT RATE SHIPPING {Intl. orders are all Carbon Offset}

Shipping & Exchanges

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{ COVID-19 SHIPPING UPDATES }
PLEASE ANTICIPATE MEDIUM TO HEAVY DELAYS DURING COVID-19 ON ALL INTERNATIONAL ORDERS. Please note delays of up to 8 weeks are possible at times given the current state of the global pandemic. We appreciate your patience during these unprecedented time. We will not issue refunds due to delays during the pandemic, however we will refund in the case of lost-in-transit packages, thank you for your understanding.
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For information regarding your countries ETA / delays during COVID you can view this link for daily up-to-date information: [https://bit.ly/35nx8Le]
 
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{ SHIPPING POLICIES }
ALL ST. SOLEIL PARCELS ARE NOW PROUDLY SENT CARBON NEUTRAL,
WITH 100% COMPOSTABLE, RECYCLABLE OR RECYCLED LOCAL PACKAGING. 
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Your order will be dispatched within one to three business days. 
Please note that during Holiday or Sale periods this timeline is an indication only. We appreciate your patience and understanding.
* This excludes Pre-Order items
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Domestic, within Australia -
Australian domestic orders are sent Regular (3-7 business days) or Express (1-3 business days) via Australia Post. You will be contacted on dispatch of your order with a tracking number which you can check at www.auspost.com.au. 
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(Calculate your delivery time from Sydney here).
Please note: Australia Post orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
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International -
ST. SOLEIL ships worldwide. International standard shipping is sent via Australia Post.
International Parcels can take anywhere between 3 and 20 working days to arrive depending on the selected shipping service (standard/express) and location (country, and whether it is metro or rural).
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International Shipping Estimates:
New Zealand: 4-7 days
United Kingdom: 6-15 days
United States of America : 7-15 days
Hong Kong, China: 5-15 days
Canada: 7-15 days
Rest of Europe & Asia Pacific: 7-12+ days
Rest of World: 9-12+ day​
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Additional Information - 
Taxes & Duties: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are the responsibility of the delivery recipient. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.  
Shipping Address: Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender. 
Responsibility: Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit, unless the shipping provider agree's to do so. Please ensure you enter your shipping address correctly, as refunds will not be given to failed deliveries due to incorrect or incomplete shipping addresses entered by the customer.