Hello Shivali, Thank you for taking the time to share your experience with us. We're glad to see that your order was fulfilled promptly within one business day, and that the international shipping to Hong Kong arrived within the expected timeframe of 12 business days. We also offer upgrades to Express shipping for those who prefer faster delivery options.
Live estimates for International Shipments are provided at the time of checkout, 6-14 business days to Hong Kong, and Express is 2-3 business days to Hong Kong. Broader estimates are always viewable on our Shipping Page too.
Regarding shipping price, we appreciate that our products, which include books, paper, and cards, can contribute to a heavier package due to their nature. We appreciate your understanding of this aspect of our shipping, as our products are not light like others may be from the USA.
Our shipping carriers are currently allocated based on price, prepaid duties options and destination through AI technology at our warehouse, but we will absolutely review this to ensure all out carriers are providing the best price for service options.
Thank you again for your experience, we hope you have a blessed journey ahead with our creations.