Shipping policy

*If International Shipping is too expensive, we highly recommend checkout out our global stockists finder for a closer, local destination. ✨ We hope this helps! ✨

FREE SHIPPING

Free Domestic USA Shipping offers vary over time and with various promotions. To view our current offer, see the banner located at the top of our homepage and on the Cart Page/Drawer.

CHRISTMAS SHIPPING

We encourage early preparation for Christmas Season. Our global shipping cut-off is December 1. To navigate the holiday rush, consider placing orders by mid-November. For our USA friends using EXPRESS POST, December 4th is your extended limit. We've set these guidelines early to ensure everyone's gifts arrive smoothly during this bustling time.

DUTIES & TAXES

Duties, foreign taxes and import fees are the responsibility of the buyer, our shipping carriers deliver DDU (deliver duties unpaid). For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly, as this varies from country to country.

DELIVERY ESTIMATES

Country	Standard	Express
United States	2 business days	"2-Day Express" service via express carriers (Not incl. Warehouse Processing Time of 24-48 hrs)
International	7 - 30 business days	1 - 6 business days

SHIPPING POLICIES:

Important: We aim to dispatch orders within 24-72 hours (1-3 business days), we may need extra time during busy periods and peek holiday seasons. Any orders containing a 'Preorder Item' will ship together as per the date specified on the preorder item's product page. Orders that may have issues such as missing address or contact information may require additional time to resolve.

Worldwide Shipping: International Parcels can take anywhere between 5 and 30 business days to arrive depending on the selected shipping service (standard/express) and location (country, and whether it is metro or rural). All items are shipped with tracking. Our delivery transit time are estimates in business days, and do not include our 1-3 day processing time we need to prepare and ship your orders.

Taxes & Duties: These remain the responsibility of the buyer. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly. If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.

Shipping Address: Please enter your shipping address and contact number correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is returned to sender.

Responsibility: Once items have been shipped, they become the property and responsibility of the purchaser for this reason we strongly recommend purchasing shipping protection. Please ensure you enter your shipping address and contact number correctly, as store credits/replacements will not be given to failed deliveries due to incorrect/incomplete shipping addresses or contact details entered by the customer.

Cancellation: Once you have placed your order, cancelling your order is at the sole discretion of ST SOLEIL. After your order has been processed for shipping however, we cannot offer cancellations.

SHIPPING INSURANCE

Shipping Insurance Policies

ST SOLEIL now offers complimentary shipping insurance at no extra cost to customers. This is a decision we made to ensure we're extending our love & care to govern our creations as they journey their way to their new homes. We put our best intentions into this initiative and are able to offer Shipping Insurance under the umbrella policies of Shipping Carriers, see below for details.

We understand and realize that damage or loss happens in the world of shipping. In the event a package is lost or damaged in transit by a carrier, we will assist you by submitting a carrier claim on your behalf for such damage or loss. If approved, you will be offered a reshipment for lost/damaged item(s). or when an item is our of stock, a refund.

Below is the lost/damaged in transit policy for orders shipped via our warehouses:

Stuck In Transit (Lost)
Insurance does not cover delayed packages for whatever reason. Carriers update their websites with expected delays due to inclement weather or other barriers to expected delivery.

- Domestic: After 15 days have passed since the last carrier tracking update, you can ask us to file a claim (we must submit this within 30 days from the last carrier tracking update.)
  We won't be able to assist you with filing a claim after this window.
- International: After 20 days have passed since the last carrier tracking update, you can ask us to file a claim (we must submit this within 40 days from the last carrier tracking update.) We won't be able to assist you with filing a claim after this window.
Damaged
Damaged item claims must include photos of the package and item (required), and the issue must be submitted no later than 15 days from when the package was marked delivered.
Marked As Delivered (Stolen)
Issues can be approved no earlier than 5 days and no later than 15 days from when the package was marked delivered. Orders over $100 USD require a police report. Orders under $100 USD the customer must contact the carrier directly (as our insurance does not cover items marked as 'delivered').
Return to Sender (RTS)
We cannot not file lost in transit claims or offer refunds for orders marked as “Returned to Sender (RTS)” unless you order is over $100 USD.

• Any claims submitted after this time frame will not be valid for processing or reimbursement due to limitations on when claims are accepted for approval by the carriers.
• If an order is lost in transit and is addressed to an army post office (APO), British Forces post office (BFPO), fleet post office (FPO), or Department of State overseas office (DPO), it will follow our tracking requirement for international orders in the chart above.

Last Updated June, 2024