Hi Donna,
We appreciate you taking the time to share your experience with us. I'd like to clarify that we fulfilled your order promptly within our standard processing time frame of 24-72 hours, and it was immediately picked up by FEDEX for INTERNTIONAL EXPRESS just 48 hours later. As per our estimates provided on our website, your shipment was successfully delivered within the expected 3-6 business days for International Express to your location.
We understand that international shipping costs can be expensive, especially for heavier products like ours. While shipping insurance is optional, it serves as an additional safeguard for our customers. For your order, the international insurance cover was $2.19 USD.
If you feel that our products are not the right fit for you energetically, we completely understand. You're welcome to return the item if it remains unused.
Warmest ~ St Soileil